How long does shipping take?
All orders take between 1-2 business days for processing before being dispatched. *NOTE: During new releases, holidays there can be an additional 2-4 business days of processing time.
Transit times vary based upon the following conditions:
- Total distance between us and you
- Whether your parcel is a domestic (USA) or international shipment
How much does shipping cost:
All shipping rates will vary depending on a few different factors:
- Domestic vs. International
- Total weight of the package
- Selected shipping method
I entered in the incorrect address; what do I do?
Please contact us right away; we begin processing orders right away but may be able to change the address if caught soon enough.
Where is my package?
Please check the associated tracking number provided in your shipment confirmation email. Any inquires on the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through the tracking number.
My package was lost/stolen; what do I do?
If you feel that your package was lost or stolen, please contact the shipping carrier directly to file a claim. Once the claim is filed, please contact us at firstname.lastname@example.org
Am I responsible for international duties and taxes?
We have worked with our shipping partners to estimate any duties and taxes for international orders and include them in the shipping charge. The shipping method will state 'Duties & Taxes Included' in the title and the costs will be detailed in the description.
Can I make changes to my order after I purchase?
We begin processing orders immediately upon receipt. For this reason, we will not be able to cancel or change your order once it’s submitted. If you decide you do not want the merchandise, you can return your order by mail.
What if an item I order goes out of stock?
If an item goes out of stock after your order is submitted, you will receive an email confirmation that you’ve been refunded. You will only be charged for items that ship.
How do I make a return?
Please visit our return portal here: https://lizakoshy.com/a/returns
Have your order number and email address ready.
We do not currently accept returns for international orders.
Return requests must be made within 45 days from your delivery date. Items must be unworn, unwashed and still include original tags and packaging.